From Bureaucracy to Simplicity: How Advanced AI Transforms Government Processes

From Bureaucracy to Simplicity: How Advanced AI Transforms Government Processes

Governments handle complex processes every day – but they don’t have to be slow or confusing. In this talk, we will share how we transformed the IV application process using AI, making it simpler, faster, and more user-friendly. Attendees will gain practical insights into applying AI to real-world bureaucratic challenges.

📱 About the App Team at Swisscom

The Apps Team at Swisscom develops AI-powered solutions that make complex processes faster and smarter. We work closely with users to review workflows, propose improvements, and automate most steps using AI – often cutting process time by a factor of ten. Our mission is twofold: delight customers with better processes and mentor apprentices on real-world projects alongside our experts.

John Riordan leads the Swisscom Apps Team, improves suboptimal processes with users, reduced fibre-laying costs tenfold using robotics, and launched Swisscom firsts in voice, video chat, and restaurant booking services.

Fabienne Secchi is a UX/UI designer focused on user-centered process optimization, with over three years at Swisscom, designing end-to-end web applications and simplifying complex internal and public-facing workflows.