Advanced UX Researcher (f/m) 100%

Thanks to the combination of Switzerland’s leading gigabit fibre optic cable network and one of the best mobile networks in the world, the company Sunrise UPC is on its way to becoming a national champion. With our attractive approach to working life, we want to become the most innovative workplace in the Swiss market, where flexibility and trust form the foundation of successful co-operation and where each employee’s individual work and life situations are given due consideration.

Duties and responsibilities:
    • Drive business with actionable customer insights – help to better understand and serve our customers and their motivations
    • Enhance and scale the customer research framework by developing metrics, measuring results and exploring new methodologies
    • Develop the UX research roadmap by defining priorities, generating and validating business relevant hypothesis
    • Be responsible for different quantitative UX research methods, such as surveys, behavioral analytics data and AB tests
    • Utilize qualitative UX research insights from e.g. usability testing
    • Consult relevant decision makers across functions and levels
    • Support UX Designers and UX Architects with evidence-driven arguments for state-of-the-art solutions
    • Align with various teams in Digital Sales, eCare, Innovation and Marketing and collaborate with BI and Web Analytics to make use of existing data
What we look for in an applicant:
    • University degree in Computer Science, Human-Computer Interaction, Statistics, Psychology, Business Information Technology or in a related field
    • Minimum of 5 years of research experience in larger business contexts
    • Strong presentation skills with “can do” mentality
    • Ability to work in cross-functional teams and to define roadmaps
    • Fluency in English is a must

At Sunrise UPC, you will work in a dynamic and international environment where your commitment will make great achievements possible and you have a wide range of opportunities for further development. In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise UPC range.

Seize this opportunity to join us on our journey to actively help shape our future! We look forward to your complete online application.